Privacy Policy

Last updated: February 2025

At Tuplex IT Solutions (PVT) LTD, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what information we collect, why we collect it, and how we use and safeguard your data when you interact with our website, software, applications, and services.

This Privacy Policy has been compiled to serve users who are concerned about how their "Personally Identifiable Information" (PII) is handled online. PII, as described under privacy law and information security standards, is information that may be used on its own or in combination with other data to identify, locate, or contact an individual. Please read this policy carefully to understand how we collect, use, and handle your PII in connection with our website at tuplexitsolutions.com.

Scope of This Privacy Policy

This Privacy Policy is integrated into Tuplex IT Solutions' Terms of Service, which can be found at tuplexitsolutions.com/terms-conditions, and applies to all information acquired through your use of our website, software, applications, and services ("Information") as described herein. Capitalised terms not otherwise defined in this Policy shall carry the meaning given in our Terms of Service.

What Information Does Tuplex IT Solutions Collect?

When you interact with our website, software, applications, and/or services, we may collect information that, individually or in combination with other data, could be used to identify you ("Personal Data"). We may also collect information that is maintained in a way that cannot be linked back to you ("Non-Personal Data").

Data You Provide When Creating an Account

When you register to use Tuplex IT Solutions' services, you voluntarily share certain Personal Data with us, including:

• Your email address, username, contact details, and language preferences.
• When logging in using a social networking credential (such as Google or Facebook), we will request consent to access basic information from that account, such as your name and email address. You may revoke this access at any time by removing Tuplex IT Solutions' access to that account.
• If you are a paying client, you will need to provide payment information to complete commercial transactions. We use this data to process and fulfil your transactions. If you use a third-party payment provider (e.g., PayPal, Stripe), the provider's own privacy policy will apply to the information you provide on their platform.

Other Information We Collect

We also collect information as you use our website, software, applications, and/or services, including:

• User Content: All text, documents, files, or other content uploaded, entered, or transferred by you as part of your use of our services and/or software.

Automatically Collected Information

Certain information about the devices you use to connect with Tuplex IT Solutions and your usage of our services is automatically recorded, including:

• Your Location: The geographic area where you use your device (as determined by an IP address or similar identifier) when interacting with our website, software, applications, and/or services.
• Log Data: Our servers automatically collect data when you access or use our services, including your IP address, browser type and settings, date and time of use, cookie data, and language preferences.
• Usage Information: Details about which services you use and how you use them, including page views, clicked links, and navigation patterns. We may also use third-party analytics services to better understand and optimise the user experience.
• Device Information: Data from your computer or mobile device including hardware and software type (operating system, browser type), and unique device identifiers.
• Cookies: Data collected via cookies, as described in the "Cookies & Tracking" section below.

When Does Tuplex IT Solutions Collect Information?

We collect information from you when you fill out a form, subscribe to a newsletter, place an order, use live chat, open a support ticket, and/or enter any information on our website.

How Does Tuplex IT Solutions Use Your Information?

We process, use, and record your information as necessary to carry out our contractual obligations and for our legitimate business interests, including:

• Communicating with you about your use of our services, product announcements, software updates, and responding to your requests for assistance, including account verification support.
• Managing our website, software, applications, and/or services; validating users for security purposes; providing tailored features and access; processing transactions; conducting research; and improving the performance of our services.
• Sending direct email notifications and special offers, from which you can unsubscribe at any time. For EEA users, promotional communications are only sent with your prior consent.
• Determining aggregate statistics on the number of unique devices using our services, and identifying and preventing misuse and fraud.
• Processing your transactions promptly and efficiently.
• Displaying User Content associated with your account and ensuring it is accessible when you use our services.

Does Tuplex IT Solutions Analyse User Content?

Tuplex IT Solutions employees do not routinely monitor User Content stored in or transmitted through our services. However, User Content may be reviewed if we believe the Terms of Service have been violated, if necessary to respond to user support requests, to improve our algorithms as described in the Terms of Service, or where required to protect the rights, property, or personal safety of Tuplex IT Solutions and its users, or to comply with legal obligations such as court orders or warrants.

Data Sharing & Disclosure

Tuplex IT Solutions only discloses Personal Data to third parties in the following circumstances:

• We work with service providers who assist us in fulfilling business operations, including hosting, customer support, email communication, and analytics. These providers may only access, process, or record Personal Data in accordance with our instructions.
• We have your explicit permission to share your Personal Data.
• We believe it is necessary to investigate possible violations of the Terms of Service, or to take action regarding unlawful activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our services.
• We determine that the preservation, access, or disclosure of your Personal Data is required by law to protect the rights, property, or personal safety of Tuplex IT Solutions and its users, or to respond to lawful requests by public authorities.
• In connection with an acquisition, merger, reorganisation, or sale of some or all of our assets, where some or all of your Personal Data may be transferred to another entity, subject to this Privacy Policy.
• We may share Non-Personal Data with third parties and publicly, for example in aggregated progress reports or analytics summaries.

Does Tuplex IT Solutions Sell Personal Data?

Cookies & Tracking Technologies

Tuplex IT Solutions uses cookies and similar technologies, including web beacons and tracking pixels, to collect usage and analytics data that helps us provide and improve our services, and to deliver relevant content. We do not share your Personal Data with third parties for the purpose of enabling them to deliver their own advertisements to you.

We use cookies to:

• Remember and process items in shopping carts.
• Understand and save user preferences for future visits.
• Track and analyse user activity to provide a better experience.

Cookies We Use

We, along with third-party vendors such as Google, use first-party cookies (e.g., Google Analytics) and third-party cookies (e.g., DoubleClick) to compile data about user interactions with our services, including ad impressions and service functions.

You can set preferences for Google advertising via the Google Ad Settings page, opt out through the Network Advertising Initiative Opt Out page, or use the Google Analytics Opt Out Browser Add-on. For more information, visit allaboutcookies.org.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties. We may include third-party links in our blog posts and policy pages for informational purposes. Please be aware that we cannot guarantee the content of any external links, and we recommend conducting your own due diligence before visiting third-party websites.

How to Delete, Modify, or Disable Cookies

You can choose to turn off all cookies or set your browser to warn you when a cookie is being sent. Please consult your browser's help documentation for specific instructions:

• Firefox
• Google Chrome
• Microsoft Edge
• Safari

Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Links & Plugins

Some third-party applications and services that partner with us may request access to your information. Such applications will provide you with notice and ask for your permission before obtaining access. We encourage you to consider your selection of such services carefully.

Some third-party plugins or embedded content on our website (such as social media "Like" buttons) may allow their operators to know that you have visited our site. The data collected by these third parties is subject to their own privacy policies, and we strongly encourage you to review those policies.

Email Communications

We may occasionally send you information about special offers, service updates, and product announcements. You may opt out of such communications at any time by clicking the "unsubscribe" link found in our emails or by updating your contact preferences. Please note that all account holders will continue to receive essential service-related email notifications, even if you opt out of promotional emails.

For users located in the European Economic Area (EEA), we will only send promotional communications with your prior consent.

Do Not Track Signals

We honour Do Not Track signals and do not track, use advertising, or plant cookies when a DNT browser mechanism is active. Tuplex IT Solutions does not allow third-party behavioural tracking.

Children's Privacy (COPPA)

Tuplex IT Solutions does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently acquired personal information from a child under 13, we will take prompt measures to remove that information from our systems. We encourage parents and legal guardians to monitor their children's internet usage and to instruct them never to provide personal information through our services without parental permission.

Data Storage & Retention

Information shared with Tuplex IT Solutions will be transferred to, processed, and stored on our designated servers. When you use our software on your device, User Content you save will be kept locally on that device and then synced with our servers. By posting or transferring information through our services, you consent to that information being hosted and accessed on our servers.

Data Security

Tuplex IT Solutions is dedicated to protecting the security of your information and takes appropriate precautions to safeguard it. We use industry-standard encryption (SSL/TLS) to protect your data in transit. Once received, your data is stored using a combination of physical, technical, and logical security measures.

However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. We recommend that you take appropriate steps to secure all devices used in connection with our services.

If Tuplex IT Solutions learns of a security breach, we will notify affected users via the email address on file and may post a notice on our website.

How to Delete Your Personal Data

You can request deletion of your Personal Data at any time by emailing us at [email protected]. Please note that for security reasons, paying clients may be asked to cancel active subscriptions before their account can be deleted.

How Long Is Personal Data Retained?

We may retain some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud prevention and detection, and to comply with legal obligations such as tax, auditing, and regulatory reporting.

Account Closure

In the event that Tuplex IT Solutions closes your account due to a violation of the Terms of Service, you may contact us to request deletion of your data. Such requests will be reviewed in accordance with our legal obligations.

California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA, we agree to the following:

• Users may visit our website anonymously.
• A link to this Privacy Policy is prominently displayed on our home page or the first significant page after entry.
• Our Privacy Policy link includes the word "Privacy" and can be easily located.

Fair Information Practices

In accordance with the Fair Information Practices Principles, should a data breach occur, we will take the following actions:

• Notify affected users via email within 7 business days.
• Post an in-site notification within 7 business days.

We also adhere to the Individual Redress Principle, which holds that individuals have the right to legally pursue enforceable rights against those who collect and process data and fail to adhere to applicable laws.

Rights for EEA Users

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal information, including the right to access, correct, or delete Personal Data we process through your use of our services. Specifically, you can:

• Request a Personal Data report — We will provide the Personal Data we hold about you in a structured, commonly used, and portable format. We may request additional verification before disclosing any information.
• Modify or delete your Personal Data — You can update your name, email, and preferences through your account settings. To request full deletion, contact us at [email protected].
• Object to processing — You can request that we stop using your Personal Data. Promotional communications require your prior consent, which you may withdraw at any time. Note that transactional messages will still be sent.
• Lodge a complaint — You have the right to file a complaint with your local supervisory authority if you believe we have not complied with data protection laws.

Changes to This Privacy Policy

As Tuplex IT Solutions continues to improve our services, we may update this Policy to reflect changes in our practices, services, and applicable laws. We will always maintain our commitment to protecting your privacy. We will notify you of any material changes that may impact your rights via email or by posting a prominent notice on our website. Your continued use of our services after any revision constitutes your acceptance of the updated Policy. If you do not agree with any changes, you may request to delete your account.

Mobile Applications Privacy

Information Obtained by Our Applications

When you download or register one of our mobile applications, the app may collect information you provide, including your name, email address, password, transaction-related information, support queries, and any content entered into the application.

Automatically Collected Information

Our applications may automatically collect certain information, including but not limited to the type of mobile device being used, your device's unique ID, your IP address, your mobile operating system, browser type, and information about how you use the application.

Location Data

Our applications do not collect precise real-time location information from your device.

Third-Party Access

We may share information with third parties only in the ways described in this Privacy Policy, including when required by law, to investigate fraud, protect our rights and your safety, or respond to government requests. Our trusted service providers who work on our behalf do not have independent use of disclosed information and are bound by this policy.

Advertising & Analytics

We may work with analytics and advertising partners to understand app usage and deliver relevant ads. These partners may use certain non-personal information, and we employ encryption to protect your identity. You may opt out of targeted advertising by managing your device or app-level preferences.

Opt-Out Rights

You can stop all information collection by uninstalling the application using the standard method for your device. You may also contact us by email to request an opt-out.

Data Retention

User-provided data will be retained for as long as you use the application and for a reasonable period thereafter. Automatically collected information may be retained for up to 24 months and may be stored in aggregate form beyond that. To request deletion of data provided through the application, please contact us at [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us.